TERMS & CONDITIONS

Section 1: Bookings

• 1.1 GoCompareParking Ltd (“Airport Parking Finder”) will endeavour to ensure that your confirmation voucher is emailed to the address you provide on the booking form.
• 1.2 If your booking confirmation has not been received, you must contact us immediately. No refund is available for no-shows or cancellations received less than 48 hours before arrival.
• 1.3 Please click “More Info” on any product for details of surcharges, operational hours, limitations, and information about the service provider. Any additional charges are applied independently by the service provider and have no relevance to GoCompareParking Ltd or our advertised prices.
• 1.4 Airport Parking Finder acts only as a booking agent. We do not provide parking services or handle vehicles.
• 1.5 You are contracting directly with the service provider and will be subject to their Terms & Conditions. These are available upon request.
• 1.6 Any claims relating to the parking service — including collection, delivery, delays, damage to the vehicle, lost keys, misuse, staff behaviour or any operational issue — must be made directly to the service provider and will be handled under their Terms & Conditions.
• 1.7 GoCompareParking Ltd cannot accept liability in circumstances where performance is affected by events outside our control, including but not limited to war, terrorism, severe weather, fire, operational disruptions, strikes, or system failures.
• 1.8 All parking is subject to the individual operator’s Terms & Conditions. During peak times customers should allow up to one hour either side of drop-off and collection.

Section 2: Customer's Responsibilities

• 2.1 You must have your booking confirmation or reference number with you when travelling.
• 2.2 It is your responsibility to obtain the chauffeur’s phone number and arrival instructions. Airport Parking Finder will not refund missed flights or failed drop-offs due to lack of preparation.
• 2.3 Remove all valuables and leave only the keys required to move your vehicle. Last-minute bookings may involve delays depending on operator workload.
• 2.4 Once the vehicle has left the site or terminal, no damage claims can be considered. Customers must check their vehicle thoroughly on return.
• 2.5 Your vehicle must be roadworthy, taxed, and MOT compliant. Operators may refuse service if this is not the case.
• 2.6 If you are charged extra due to incorrect procedure or no-show, Airport Parking Finder may not be able to obtain a refund or receipt. You must liaise directly with the service provider.
• 2.7 ULEZ charges and penalties are the customer’s responsibility. Operators are not liable for unpaid ULEZ charges.
• 2.8 Customers must ensure their vehicle is enrolled in Auto Pay for ULEZ and/or congestion charges.

Section 3: Prices

• 3.1 All prices apply only to pre-bookings.
• 3.2 All bookings include a non-refundable booking fee.
• 3.3 Surcharges are set by the service provider and unrelated to GoCompareParking Ltd pricing. If the customer changes airport, service, or provider, price differences will apply based on current rates.
• 3.4 Certain car parks cannot accommodate larger or high-sided vehicles. Check “More Info” or contact us before booking.

Section 4: Cancellation Policy

• 4.1 All cancellations must be made directly through GoCompareParking Ltd.
• 4.2 Email info@AirportParkingFinder.co.uk within office hours (Mon–Fri 09:00–17:00). You may also cancel via the “Manage Booking” section (if eligible).
• 4.3 Cancellation requests are only actioned during office hours and are bound by the notice periods below.
• 4.4 No refunds are available for unused stay durations or early return.
• 4.5 Booking fees, postal fees and SMS charges are non-refundable.
• 4.6 Non-Flexible bookings cannot be amended, cancelled or refunded.
• 4.7 A reinstated booking after cancellation cannot later be refunded.
• 4.8 Less than 72 hours’ notice — no refund.
• 4.9 More than 72 hours’ notice — refund minus a £20 admin fee.
• 4.10 Amendments made within 24 hours of arrival become non-refundable if cancelled afterwards.

Section 5: Cancellation Cover

• 5.1 Cancellation cover allows cancellation up to 24 hours before arrival (admin fee still applies).
• 5.2 No refund if less than 24 hours’ notice is given.
• 5.3 Use “Manage Booking” for cancellation.
• 5.4 Cancellation Cover does not apply to same-day or next-day bookings.
• 5.5 Booking fees, Cancellation Cover, and SMS charges are non-refundable.

Section 6 : Booking Amendments

• 6.A.1 More than 48 hours’ notice — £10admin fee.
• 6.A.2 24–48 hours’ notice — £10 admin fee.
• 6.A.3 Less than 24 hours — £15 admin fee (not guaranteed).
• 6.A.4 Date-change charges differ (see section C).

• 6.B.1 Use “Manage Booking” to amend online.
• 6.B.2 Less than 24 hours — online amendment not available.
• 6.B.3 Travel dates cannot be changed online.

• 6.C.1 More than 48 hours — £20 fee + extra days.
• 6.C.2 24–48 hours — £20 fee + extra days.
• 6.C.3 Less than 24 hours — contact support on 020 3370 0038 (not guaranteed).
• 6.C.4 Amend via “Manage Booking”.
• 6.C.5 All date changes subject to availability.

• 6.D.1 Non-flex bookings cannot be amended, cancelled or refunded.

Section 7 : Refunds

• 7.1 Refunds are only issued to the original payment method.
• 7.2 Any goodwill refund may be recalled if the customer breaches these terms.

Section 8 : Arrival Time

• 8.1 Arrive with plenty of time before your flight. Most operators require 25–30 minutes before arrival for handover.

Section 9 : Parking Conditions

• 9.1 Vehicles must be roadworthy. Service may be refused without refund if the vehicle has no MOT, tax, or is unsafe.
• 9.2 Airport Parking Finder / GoCompareParking Ltd is not responsible once the vehicle has been handed over to, or returned by, the service provider.
• 9.3 Operators are not liable for faulty keys, alarms, or unrelated items left inside vehicles.

Section 10 : Complaints Procedure

• 10.1 All complaints about the service provider — including damage, delays, loss, staff behaviour, operational issues, or any handling of the vehicle — must be made directly to the operator whose details are in your confirmation email.
• 10.2 We aim to reply to your email within 14 working days.
• 10.3 Complaints must be logged within 24 hours of your return. Late complaints are not accepted. If a goodwill refund has been provided, the matter is closed permanently.
• 10.4 Problems must be reported to the operator immediately to allow them opportunity to resolve them.
• 10.5 Failure to report issues at the time may prevent any future claim.
• 10.6 The company that collected, stored, or returned your vehicle is solely responsible for handling and resolving complaints relating to your vehicle or service received. Airport Parking Finder cannot intervene, cannot guarantee assistance, and cannot participate in disputes about parking operations, damage, service quality, or staff conduct. These matters must be resolved directly between the customer and the service provider.
• 10.7 We cannot guarantee compliance from the service provider.

Section 11 : Limitation of Liability

• 11.1 These terms apply only to bookings made via AirportParkingFinder.co.uk.
• 11.2 GoCompareParking Ltd is liable only for losses arising from negligence in processing the booking — not for any parking service issues.
• 11.3 Our total liability is limited to the amount paid for the booking.
• 11.4 Customers may not involve us in legal action relating to disputes with the service provider. Any legal or administrative costs we incur because a customer wrongly involves us will be charged back to the customer.

Section 12 : Reviews Policy

• 12.1 Reviews about the service must be left on the service provider’s own review platform.
• 12.2 Reviews about the parking service must not be left on Airport Parking Finder’s platforms, as we do not operate the service.
• 12.3 Any service-related review posted on our platform will be challenged. If not removed on request, legal/administrative charges may be applied.

Section 13 : Distance Selling

• Regulation 6(b) of the Distance Selling Regulations 2000 excludes transport & leisure services from cooling-off periods. Cancellations are governed strictly by these Terms & Conditions.

Section 14 : Modification

• GoCompareParking Ltd may modify these Terms & Conditions at any time. Continued use of the website indicates acceptance of the latest version.

Section 15: DISCLAIMER

• Airport Parking Finder (operated by GoCompareParking Ltd) acts solely as a booking agent. We do not operate any car park and do not handle vehicles at any point.

• Damage to vehicles
• Lost or stolen keys
• Incorrectly driven or moved vehicles
• ULEZ, parking or penalty charges
• Theft, loss or vandalism
• Staff behaviour or actions of the operator
• Any insurance cover (or lack of cover) by the operator
• Misrepresentation made by the operator
• Security features claimed but not provided on all parking facility
• Any operational decisions made by the service provider